"Evolving to a fully remote workforce brings increased flexibility, both in attracting and hiring new Employees from across the country, and in scheduling current Employees who have worked at record efficiency in a remote work environment," Southwest said in a statement. ![]() Southwest and other airlines are scrambling to hire new staff as travel demand roars back after a two-year slump. The closures make Southwest the latest company to weigh whether in-office work is necessary, effective and attractive for workers in a post-pandemic culture. The estimated total pay for a Customer Service Agent at Southwest Airlines is 20 per hour. The organization didn't immediately return a request for comment Thursday. The union said in its note that Southwest made the decision without union input. The physical locations where agents were based will now be open to other departments for repurposing, a company spokesperson said. The agents' main job is to help travelers with reservations and trip changes. It has more than 3,200 customer service and reservations agents based in Albuquerque, Atlanta, Chicago, Houston, Oklahoma City, Phoenix and at Southwest headquarters in Dallas. 1, Southwest said, though the airline added that most reservations agents have been working remotely throughout the pandemic. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Distributed by Tribune Content Agency, LLC.Best Debt Consolidation Loans for Bad Credit It usually takes about six weeks after a deal is bargained to hold a vote, which must be approved by a majority of members. The new deal with customer service workers also gives paid parking, a mandatory 10-hour rest period between shifts and a 32-hour monthly cap on forced overtime. The airline is also in contract negotiations with groups such as pilots, flight attendants and ramp workers. Southwest has already boosted its starting pay from $13 to $17 an hour. Demand for customer service workers has been high during the last two years, forcing companies such as Southwest to raise wages to compete. But customer service workers also tend to be in the lower-paid tier behind mechanics, pilots and flight attendants. The union is the fourth largest at Southwest Airlines behind pilots, ramp workers and flight attendants. “We’re proud to present this industry-leading contract as a testament to their strength and solidarity.” “Our members made it clear that they demand and deserve the best contract possible from Southwest Airlines,” said International Association of Machinists and Aerospace Workers District 142 President John M. ![]() That left airline and union leaders searching for solutions that would satisfy one of the company’s largest labor groups. The deal is a 5.5% to 13% wage improvement from the contract that union members “overwhelmingly rejected” in May. The new deal would give 16% to 25% wage increases over five years and signing bonuses of at least $1,000 and better overtime protections to customer service representatives, customer service agents and source of support representatives at the airline. Southwest Airlines is offering bigger raises and sign-on bonuses to help secure a deal with one of its largest labor groups after coming to a proposed contract agreement with the union representing 8,300 customer service workers.
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